The Pack HAS Your Back!

Thanks so much for registering your PACKFIRE. We now have everything we need for a quick and easy claims process, should it be necessary. Here’s to creating many happy memories by the fireside!

What We Cover
PACKFIRE gear is built to last—but if something’s not right, we’ve got you.

Our Limited Lifetime Warranty covers factory defects and premature wear in materials or workmanship, under normal use.

This includes:

• Structural failure
• Manufacturing flaws
• Abnormal deterioration of materials

What’s not covered: 

• Cosmetic
• Damage from misuse
• Modifications.

To make a claim, simply fill out the form here with your concern, photos, and information. We will handle the rest.

Need Some Support?
Here are some pages to check out:

→ Help Center
→ Shipping and Returns Policy
→ Privacy Policy

Alternatively, feel free to submit your query via our contact page.