Privacy Policy
At PACKFIRE, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or engage with us through any of our platforms.
1. INFORMATION WE COLLECT
We collect the following categories of information:
- Personal Information You Provide:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment details (processed securely via third-party processors)
- Automatically Collected Information:
- IP address
- Browser type and version
- Device identifiers
- Pages visited and time spent on site
- Cookies and similar tracking technologies
- Information from Third Parties:
- Social media profiles (if you interact with us through social channels)
- Marketing partners (for campaign performance analytics)
2. HOW WE USE YOUR INFORMATION
We use your data to:
- Process and fulfill orders
- Communicate order updates and customer service responses
- Send newsletters and promotional offers (with your consent)
- Improve website functionality and user experience
- Prevent fraud and maintain platform security
- Comply with legal obligations
3. SHARING YOUR INFORMATION
We do not sell your personal data. We only share your information with:
- Payment processors (e.g., Shopify Payments, Stripe, PayPal)
- Fulfillment and shipping providers
- Our email marketing platforms
- Analytics and performance tools (e.g., Google Analytics, Meta Ads)
- Legal and regulatory authorities, if required and warranted
4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies to:
- Remember your preferences
- Provide a faster and more personalized experience
- Track marketing campaign performance
You can control or disable cookies through your browser settings.
5. YOUR RIGHTS & CHOICES
You have the right to:
- Access the personal data we hold about you
- Request corrections or deletions
- Opt out of marketing communications
- Withdraw consent at any time
To exercise your rights, contact us here.
6. DATA RETENTION
We retain your information only as long as needed to fulfill the purposes described in this policy or as required by law.
7. SECURITY
We implement appropriate technical and organizational measures to protect your data, including encryption, limited access, and secure hosting environments. However, no method of transmission over the internet is 100% secure.
8. CHILDREN'S PRIVACY
Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.
9. INTERNATIONAL USERS
If you are visiting from outside the United States, please be aware your data may be transferred to, stored, and processed in the US. By using our services, you consent to this transfer.
10. POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. When we do, we’ll update the “Last Updated” date at the bottom of this page. We encourage you to review this policy periodically.
11. CONTACT US
For questions or concerns, please contact us.
Last updated: June 2025