Privacy Policy

At PACKFIRE, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or engage with us through any of our platforms.

1. INFORMATION WE COLLECT

We collect the following categories of information:

1. Personal Information You Provide:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number (including for SMS/text messaging communications, where you opt in)

  • Payment details (processed securely via third-party processors)

2. Automatically Collected Information:

  • IP address

  • Browser type and version

  • Device identifiers

  • Pages visited and time spent on site

  • Browsing and shopping activity on our site (e.g., products viewed, items added to cart, purchase history)

  • Cookies and similar tracking technologies


3. Information from Third Parties:

  • Social media profiles (if you interact with us through social channels)

  • Marketing partners (for campaign performance analytics)


4. Text Messaging Information:

  • Mobile phone number

  • Opt-in consent status and timestamp

  • Message engagement data (e.g., delivery status, clicks, replies such as STOP or HELP)

2. HOW WE USE YOUR INFORMATION

We use your data to:

  • Process and fulfill orders

  • Communicate order updates and customer service responses, including via SMS/text message (e.g., shipping confirmations, delivery updates)

  • Send newsletters and promotional offers, including marketing text messages, with your consent

  • Personalize your shopping experience based on browsing and purchase activity

  • Improve website functionality and user experience

  • Prevent fraud and maintain platform security

  • Comply with legal obligations

3. SHARING YOUR INFORMATION

We do not sell your personal data. We only share your information with:

  • Payment processors (e.g., Shopify Payments, Stripe, PayPal)

  • Fulfillment and shipping providers

  • Our email marketing platforms

  • Our SMS/text messaging platform provider(s), solely to deliver the messages described in this policy

  • Analytics and performance tools (e.g., Google Analytics, Meta Ads)

  • Legal and regulatory authorities, if required and warranted


Text Messaging Data: We will not share your mobile information or opt-in consent with third parties or affiliates for marketing or promotional purposes. All other categories, such as text messaging originator opt-in data and consent, will not be shared with any third parties.

4. SMS / TEXT MESSAGING PROGRAM

If you opt in to receive text messages from PACKFIRE, we collect your mobile phone number and your consent to be contacted, along with related engagement data (such as delivery and reply status), for the purpose of sending you:

  • Order and shipping updates

  • Customer service communications

  • Marketing and promotional offers (only if you have separately opted in to marketing texts)

Message frequency may vary. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can request help by replying HELP. For more information, reply HELP or contact us using the details in Section 11 below.

As stated in Section 3, your mobile information and opt-in consent will never be shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent will not be shared with third parties.


5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to:

  • Remember your preferences

  • Provide a faster and more personalized experience

  • Track marketing campaign performance

You can control or disable cookies through your browser settings.

6. YOUR RIGHTS & CHOICES

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletions

  • Opt out of marketing communications, including marketing text messages (reply STOP)

  • Withdraw consent at any time

To exercise your rights, contact us here.

7. DATA RETENTION

We retain your information only as long as needed to fulfill the purposes described in this policy or as required by law.

8. SECURITY

We implement appropriate technical and organizational measures to protect your data, including encryption, limited access, and secure hosting environments. However, no method of transmission over the internet is 100% secure.

9. CHILDREN'S PRIVACY

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

10. INTERNATIONAL USERS

If you are visiting from outside the United States, please be aware your data may be transferred to, stored, and processed in the US. By using our services, you consent to this transfer.

11. POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. When we do, we'll update the "Last Updated" date at the bottom of this page. We encourage you to review this policy periodically.

12. CONTACT US

For questions or concerns, please contact us.


Last updated: September 2026


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